Community Guidelines
Effective October 1, 2026
Our website chat and after-hours phone line may be answered by an automated AI assistant. These guidelines keep it useful, safe and fair for everyone.
What the assistant can do
- Find open appointment times and book them for you.
- Answer general questions about Your Auto Shop: hours, location and services.
What the assistant can't do
- Give prices, estimates, discounts, coupons, refunds, warranties or guarantees, or make any other promise on our behalf. Only our staff can do that.
- Give professional advice. For anything important, please talk to our staff.
- Help with topics unrelated to Your Auto Shop.
The assistant is designed so that it cannot create prices, discounts or commitments, even if someone tries to talk it into it. Replies are checked by safeguards before you see them, and anything unusual is reviewed by our staff.
Please
- Be respectful. Abusive, hateful, harassing, sexual or threatening messages aren't allowed.
- Don't try to trick the assistant into ignoring its rules, pretending to be someone else, or revealing how it works.
- Don't share sensitive information it doesn't need, such as payment card numbers or passwords.
What happens if these guidelines are broken
The assistant will decline and steer the conversation back to booking. Repeated or serious violations close the chat, and our staff may review the conversation. Threats of violence may be reported to the authorities.
Talk to a person
You can always reach our staff by phone at (562) 553-7778, in person or by mail at 100 Main Street, Your City, USA.