Privacy Policy
Effective October 1, 2026
This policy explains what information Your Auto Shop collects through this website and our after-hours phone assistant, how we use it, and the choices you have.
What we collect
- Booking details you give us: your name, phone number, email (if provided), information about your vehicle, and the reason for your visit, plus the time you booked.
- Website chat messages you send to our automated assistant, and its replies.
- After-hours phone calls answered by our automated assistant are recorded and transcribed. You'll hear this at the start of the call; if you don't want to be recorded, please hang up and call during business hours.
- Basic technical information such as your IP address, used to protect the site from abuse (for example, limiting repeated bookings or sign-in attempts).
How we use it
- To schedule, confirm, change and follow up on your appointment.
- To answer your questions and keep our services safe, including reviewing chats or calls that our safeguards flag.
- To meet legal and record-keeping obligations.
We do not sell your personal information, and we do not use it for third-party advertising.
Who we share it with
We use a few service providers to run this site. They process information on our behalf:
- Cloudflare hosts this website and its booking database.
- Cloudflare also runs the AI model behind the website chat assistant (Workers AI). Chat messages are processed there to generate replies.
- ElevenLabs provides the after-hours phone assistant, including call recording and transcription, and Twilio carries the phone call.
We may also disclose information if required by law or to protect people's safety.
How long we keep it
- Chat transcripts and call review records are deleted automatically after 90 days.
- Appointment records are kept as part of our business records for as long as reasonably needed (for example, for service history, warranty questions or accounting), and then deleted.
Cookies and browser storage
This site doesn't use advertising or tracking cookies. The chat stores a conversation ID in your browser for the current visit so the assistant can follow the conversation. Staff sign-in uses a security cookie that only applies to our owner dashboard.
Your choices and rights
You can ask us to see, correct or delete the personal information we hold about you, subject to legal record-keeping requirements. Depending on where you live, you may have additional rights under state privacy laws. Contact us by phone at (562) 553-7778, in person or by mail at 100 Main Street, Your City, USA. We won't treat you differently for making a request.
Children
This site is not directed to children under 13, and we don't knowingly collect their personal information.
Security
We use reasonable safeguards, including encrypted connections and access controls on our owner dashboard. No method of transmission or storage is completely secure.
Changes
We may update this policy; the effective date above shows when it last changed.